Central Vermont Medical Center
Before Central Vermont Medical Center overcame its billing challenges, the process was both tedious and ineffective. Robert Patterson, CVMC’s Director of Rehabilitation Services, says, “Overall, there were lots of areas for errors to occur that resulted in lost revenue.” Therapists recorded charge codes by hand on their daily schedule, and delivered them to the front office to be typed into the billing system. This cumbersome process left room for human error which occasionally resulted in charge errors, or failure to charge for the full scope services provided. When insurance companies rejected incorrect charges, the billing department had to hunt down the paper chart, retrieve documentation to justify the charge and then resubmit the claim. If the staff were unable to find adequate documentation the charge was reversed.
Since the implementation of MediLinks® Outpatient, Central Vermont Medical Center has experienced:
- 20% increase in gross revenue
- Increased accuracy of charge capture
- Reporting time decreased from one to two days to one hour
- Increased compliance and audit security