How to Track and Measure Patient Experience in Your Practice

By Jerry Durham, PT

Many clinicians use the terms “patient experience” and “patient engagement” interchangeably, but the terms do not mean the same thing. Your understanding of the difference can determine your clinic’s success or failure. Patient engagement happens in moments or short periods of time that punctuate an individual’s overall interaction with your clinic. Patient experience, however, is cumulative – a summation of every interaction.

Rehab clinical expert Jerry Durham, PT developed this helpful guide to provide four tips to developing an effective, streamlined patient experience in your practice. 

Download the tip sheet to learn how to:

  • Be responsive to today’s cost-conscious health care consumer
  • Map the touch-points between patient and practice
  • Promote effective employee communication within established roles
  • Track relevant metrics

Download the tip sheet today to learn how to track patient experience in your practice.

About the Author

Jerry Durham helps physical therapy practice owners engage patients for great results. Following graduation from physical therapy school, Jerry practiced in a variety of settings, inpatient and outpatient, from small independent clinics to large hospitals. From the very beginning, Jerry questioned why there wasn’t an emphasis placed on treating patients as individuals, with unique concerns and objectives and why more effort wasn’t being made to develop true relationships with patients. Jerry’s experiences in these settings fueled his drive to prove that you can increase arrivals, decrease no-show and cancellations, and achieve great results with both your patients and your business. Learn more at

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About Mediware

Mediware is a leading supplier of software for healthcare and human service providers and payers. Core Mediware solutions include blood management technologies for hospitals and blood centers; cell therapy solutions for cord blood banks, cancer treatment centers, and research facilities; medication management solutions for hospitals, behavioral health facilities, infusion and specialty pharmacy providers; and rehabilitation therapy and respiratory care solutions. For more information about Mediware products and services, visit our website at